Colors By Rupa strives to enhance the shopping experience of our customers, while providing the best quality products. However, if any of our products do not meet your expectation, you can seek our intervention for initiating a refund under below mentioned policies.
- In case you are dissatisfied with the product received, we request you to contact our Customer Care team at 1800 123 5001 (10 AM to 7 PM IST on weekdays) or you can mail to us at customer.care@rupa.co.in and we shall revert back to you at the earliest.
- To maintain rigorous hygiene of our products, we do not accept returns on Innerwear (Vests, Gym Tees, Briefs, Trunks, Hankies) or any other product falling under innerwear category.
- Any manufacturing defects must be communicated within 2 day of delivery. No cancellation/refunds will be entertained if requested after 2 day from the date of delivery.
- Products mentioned with assorted colors in description shall be delivered as per assorted basis. No product return or refund request on the basis of variation of colors shall be entertained under assorted color product category.
- Refund will be provided to the original purchaser only. The refund amount request must be inititated within a period of 7 days. Post that no refunds will be accepted.
- Refund will be made by the same method as payment received for the order.
- In the event that you receive a damaged item or have a complaint, kindly record an unboxing video to facilitate a smooth return process. To claim any returns or report missing products, uncut video footage of the unboxing process is required.
- However, we do accept returns on outer wears subject to following criteria:
- The product(s) should be purchased only from livecolors.in and not from any other retailer be it online or offline.
- Return request should be raised within 7 days from the date of delivery only for manufacturing defect.
- Product(s) should be unused (other than fit trial) and unwashed.
- There should be no stains, marks, stitches or holes in the product(s) caused by the consumer.
- All the tags and original packaging should remain intact and should be sent along with the product(s).
- Original Invoice shall be returned with the product(s).
- Product(s) should reach us in sellable condition.
Cancellation Policy
We are responsible for what we sell.
Colors By Rupa believes in the quality of its products and in customer satisfaction to the possible extent, and has therefore a liberal cancellation policy. Under this policy,
cancellation will be considered only if the request is made within 4hrs of placing an order. However, the cancellation order will not be entertained if the order has been initiated for the process of shipping.